Privacy Policy
This policy explains how Agora Events processes personal data for ticketing, event operations, customer support, and platform security.
01
Data we collect
- Account data (name, email, user ID).
- Ticketing and transaction records.
- Event participation and operational records (for example scans or refunds).
- Consent records and marketing preferences.
- Device/browser data and cookie preferences where applicable.
02
Why we process data
- Provide ticket purchase and event access services.
- Prevent fraud and abuse.
- Handle refunds, disputes, and support requests.
- Meet legal and financial recordkeeping obligations.
- Send marketing only where permitted and based on your preferences.
04
Data retention
Ticketing and financial records are retained for up to 7 years where required.
05
Security and fraud prevention
We use technical and organisational measures designed to protect personal data and prevent misuse of ticketing and payment services.
No system is completely risk-free, but we monitor for suspicious activity and may restrict access while investigating potential fraud or abuse.
06
Your rights (UK/EU baseline)
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion where applicable.
- Object to or restrict certain processing.
- Withdraw marketing consent at any time.
07
Privacy and DPO contact
Privacy requests: privacy@agoraevents.co.uk
DPO / data protection contact: privacy@agoraevents.co.uk
Security concerns and vulnerability reports: security@agoraevents.co.uk
Legal notices and disputes: legal@agoraevents.co.uk
Need more detail? The legal hub holds every related policy and the data request forms.